Salon Policies

1. Booking, Deposits & Card on File

• Appointments are booked online through Square or by phone. Threading is walk-in only.
• A valid credit or debit card is required to book. Your card is stored securely by Square.
• By booking, you authorize Perfact Brow to charge the card on file for deposits, late cancellation fees and no-show fees as described in this policy.
• A deposit is required for all services other than threading and tinting. Deposits are non-refundable and non-transferable. A deposit is applied to your service when you attend.

2. Cancellations

We require at least 24 hours' notice to cancel or reschedule. Permanent makeup, microblading, lash extension full sets and laser hair removal require at least 48 hours' notice.

• Cancel or reschedule through your Square confirmation, or call 336-774-3094.
• Cancellations made with less notice than required are late cancellations and will be charged a fee of up to 100% of the service price, based on the service booked.
• Any deposit paid is forfeited on a late cancellation.

3. No-Shows & Late Arrivals

• A no-show is missing your appointment without notice. No-shows will be charged up to 100% of the service price to the card on file, and any deposit is forfeited.
• Please arrive on time. If you are late, your service may be shortened so other clients are not delayed, and the full price still applies.
• Arriving 15 minutes or more late may be treated as a no-show, and your appointment may be cancelled and charged.
• After a no-show or repeated late cancellations, we may require prepayment for future bookings or decline future appointments.

4. No Refunds

All sales of services, products and gift cards are final. We do not offer refunds or returns, except where a refund is required by law.

• Results vary from person to person because of skin type, hair growth, health, medication and aftercare. Dissatisfaction with a result is not grounds for a refund.
• If you have a concern, contact us within 1 to 2 days of your service. At the salon's discretion, we may offer a complimentary correction or touch-up. Corrections are not available if aftercare instructions were not followed.
• Opened or used products cannot be returned.

5. Prices & Service Fees

• Prices are subject to change without notice. Prices shown on our website, social media, signs or menus may be inaccurate or outdated.
• The price for your service is confirmed at the salon. Final prices may vary with the size of the area, hair length, and the time and work required.
• A service fee of 4.5% applies to services of $18 or more.

6. Chargebacks & Credit Card Disputes

We stand behind our work and want to resolve any concern directly with you.

• Before filing any dispute or chargeback with your bank or card issuer, you agree to contact us first in writing or by phone and allow us a fair chance to resolve it.
• Filing a dispute without first contacting us is a breach of this policy.
• We will contest disputes for services that were provided or fees that were properly charged under this policy. We will submit your booking records, signed consent forms, policy agreement, appointment logs, service records and photos as evidence.
• Where permitted by law, we may recover documented costs related to an improper chargeback, and we may decline future services.
• This policy does not limit any rights you have under federal law, including the Fair Credit Billing Act.

7. Allergies & Patch Tests

• You must tell us before every service about any allergies, sensitivities, medications (including retinoids, acne medication and blood thinners), pregnancy or breastfeeding, skin conditions, recent sunburn, and recent cosmetic or medical treatments.
• A patch test is recommended and may be required before brow or lash tinting, henna brows, henna or jagua tattoos, lash extensions and permanent makeup. Patch tests are done at least 48 hours before the service.
• If you decline a patch test, you accept the risk of a reaction.
• If you know you are allergic or sensitive to any product or ingredient, please do not book that service. We may refuse or stop a service if we believe it may be unsafe for you.
• Our staff are beauty professionals, not medical providers. If you have a medical condition, check with your doctor before your service.

8. Client Responsibility & Assumption of Risk

Beauty services carry some risk even when performed correctly. By receiving a service, you understand and accept that possible reactions include:

• Redness, swelling, tenderness or irritation
• Allergic reaction
• Breakouts, ingrown hairs, or minor skin lifting
• Uneven healing, fading or color changes (especially with permanent makeup)

• You are responsible for giving us complete and truthful health information, and for following all aftercare instructions.
• Results depend on your skin, health and aftercare, and cannot be guaranteed.

9. Limitation of Liability

• To the fullest extent permitted by North Carolina and federal law, Perfact Brow Arch By Threading, its owners and staff are not liable for reactions, side effects, health effects or results of a service that arise from undisclosed health information, declined patch tests, failure to follow aftercare, or the known risks described above.
• To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the price you paid for that service.
• Nothing in this policy limits liability that cannot be limited by law, such as liability for gross negligence or willful misconduct.

10. Resolving Disputes

• If you have a complaint, you agree to first contact us in writing at 3224 Silas Creek Pkwy, Winston-Salem, NC 27103, or by phone at 336-774-3094, and give us at least 10 days to resolve it informally.
• If we cannot resolve it informally, both parties agree to try mediation in good faith before filing any legal claim.
• These policies are governed by the laws of North Carolina. Any legal claim must be brought in the courts of Forsyth County, North Carolina, to the extent permitted by law.

11. Minors & Right to Refuse Service

• Clients under 18 must be accompanied by a parent or legal guardian, who must sign consent where required. Some services, including permanent makeup, are not offered to minors.
• We may refuse, stop or reschedule any service at our discretion, including for health or safety concerns, inappropriate behavior, or prior policy violations.

12. Contact Information & Marketing

• When you check in or book, we collect your name, email, phone number and visit date to manage your appointments and send service messages.
• If you agree at check-in, we may also send deals, promotions and business updates by email, phone or text.
• You can opt out at any time: use the Unsubscribe link in any email, reply STOP to any text, or email optout@perfactbrow.com with your name, phone and email. You may still receive appointment confirmations and reminders.
• We do not sell or lease your contact information to other companies.